Patient Advisor

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Hours: Full Time – 40hrs per week (must be flexible to work Saturdays)

Salary: From £26,000 per annum + bonus, benefits

As an employee, you can benefit from the following:

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records
• Role involves occasional travel to Norwich Clinic (compensated by the business)

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working with sales targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.