Medical Receptionist

Key Responsibilities

• Welcoming patients and providing a warm, professional first point of contact
• Managing phone enquiries, appointments, and patient bookings
• Processing patient arrivals, billing, and Medicare claims
• Assisting doctors and nurses with administrative tasks
• Maintaining reception area organisation and cleanliness
• Managing correspondence, recalls, emails, and daily administrative duties
• Supporting the team during busy periods to ensure efficient workflow

• Previous experience in a medical reception or healthcare admin role (preferred)
• Strong communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Experience with MD/Pracsoft or similar medical software (advantageous)
• Reliable, punctual, and able to work both independently and within a team
• A friendly and professional demeanour

We acknowledge the Aboriginal and Torres Strait Islander peoples as the Custodians of the land on which we work, and recognise that the concepts of land, family and spirituality are directly linked to Aboriginal and Torres Strait Islander peoples' physical, mental, social, spiritual and cultural wellbeing. We pay respect to Elders past and present, as well as emerging leaders, and commit to a future with reconciliation and renewal at its heart.