Operations Analyst

Job Description

Operations Analyst – London or Ipswich, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

Joining AXA XL as an Operations Analyst is a great foundation step to launch your career within insurance. Whether you have some basic insurance experience and are ready to take the next step up, want to change your direction within insurance, or are looking for your first step on the ladder, we have plenty of support available to help you take that next step.

Starting your career can be a daunting adventure, but at AXA XL we have industry experts and a market‑leading Underwriting Academy to support you on that learning journey.

The Middle Office Operations team is responsible for ensuring that operational tasks undertaken by Shared Services / Global Operations are managed appropriately, provide support to Underwriting and ensure that the administrative processes for the end‑to‑end policy lifecycle are run efficiently and at a high quality to serve internal and external clients. The teams support the design and delivery of strategic change initiatives affecting the Underwriting business.

Example projects include the operational design strategy for Brexit, the design and execution of an offshore service centre move between countries and supporting the data and system work streams for a new legal entity creation.

You will be based in either our London or Ipswich office; however, we have implemented a Smart Working initiative offering a hybrid way of working, combining both remote and office working.

• Manage the end‑to‑end operation processes
• Liaise with Enterprise Shared Services teams and Underwriters on a daily basis
• Monitor data quality and service level agreements (SLA’s)
• Investigate queries and maintain an analytical mindset
• Ensure work is performed within company guidelines
• Manage processes and service level agreements
• Complete or support regulatory reporting (e.g., FIC/SOX)
• Support and drive simplification and standardisation
• Take on ad hoc and project tasks as assigned by your line manager (including engagement with Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion, and 20 chapters worldwide)
• Provide robust support for flexible working arrangements
• Enjoy enhanced family‑friendly leave benefits
• Participate in a company listed on the Diversity Best Practices Index
• Be a signatory to the UK Women in Finance Charter
• Demonstrate computer literacy – experience with Microsoft Outlook, Excel (including formulas and pivots), Word, PowerPoint and Teams
• Show proactive enthusiasm to deliver change
• Communicate effectively and professionally; proven stakeholder‑management experience
• Maintain accurate and exceptional attention to detail
• Organise and prioritise your own work proactively
• Exhibit an excellent work ethic
• Apply sound mathematical skills to analyse complex data and statistics
• Think creatively, be curious and ready to challenge the status quo
• Have an appetite for achievement and building a career within the insurance market

• Microsoft Excel look‑ups & IF formulas
• Experience with system data entry and process management
• Previous project‑related experience
• Previous insurance experience in an administration or operational support role
• Familiarity with the London and/or Lloyd’s Market
• Knowledge of underwriting processes

AXA XL’s reward programme is designed to cover the full picture of your health, wellbeing, lifestyle and financial security, providing competitive compensation and personalised, inclusive benefits that evolve as you do.

We are committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

At AXA XL, sustainability is integral to our business strategy. Our 2023‑26 Sustainability strategy, titled “Roots of Resilience,” focuses on protecting natural ecosystems, addressing climate change and embedding sustainable practices across our…