Apprentice – Credit Control Query Analyst

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. The focus would be to power the business faster and improve credit control service delivery.

• Predominantly review unallocated signings onthe Frame(Premium Accounting System), developing knowledge of bureau business, retrieving data / documentation from DXC’s portals tofacilitateroot cause analysis
• Liaise with Underwriting Assistants and Policy Management (data-entry) teams to ensure accurate policy bookings and allocation of cash received
• Attaining knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution
• Liaise with Enterprise Shared Service Teams (in India) to ensure timely allocation of cash upon resolution of booking mismatches
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK&L portfolio of business
• Production of operational and business reports on a pre-defined frequency. Use workflow and time-tracking tools to manage workloads and ensure deadlines are adhered to and targets set by the management team are met
• Adhere to Credit Control service offering (and associated procedures) following stipulated steps, selecting the applicable ethos of credit control. Liaise with brokers and escalate to manager where applicable
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies. Challenge the status quo and evolve controls and solution based ethos
• Ensure competence across all Premium Accounting Systems and DXC portals