Independence and Wellbeing Advisor

• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk IP1 2BX
  and Onsite working
• Salary: £25,989 - £28,142 per annum (pro rata for part time)
• Hours: 37 hours per week
• Contract: Permanent, 2 positions

At Suffolk County Council, collaboration is at the heart of everything we do. As an Independence and Wellbeing Advisor within Customer First, you will play a vital role in supporting our communities, safeguarding vulnerable people, and delivering services that make a real and lasting difference. This is an office-based role at Endeavour House, Ipswich.

As an Independence and Wellbeing Advisor, you'll be the first point of contact for social care enquiries relating to Suffolk residents. These may include:

• Adult Social Care.
• Children and Young People’s Services.
• Mental Health referrals.

You will manage a variety of contact channels-including telephone, webchat, email, and online referral forms-to provide clear information, practical advice, and timely referrals to the appropriate teams.

• Communicating effectively with customers by actively listening, asking the right questions, and understanding their needs.
• Liaising with a wide range of professionals including police, schools, ambulance services, and other agencies.
• Working collaboratively within a supportive team to deliver excellent customer service.
• Providing accurate advice and seeking clarification where required.
• Demonstrating empathy and sensitivity, especially when supporting vulnerable individuals.
• Maintaining accurate, up-to-date records to ensure the best possible service delivery.

This role is an excellent opportunity to develop your knowledge of social care while making a meaningful contribution to the Suffolk community.

We are looking for someone who brings:

• A genuine passion for social care and improving people’s lives.
• Resilience and confidence in decision making.
• Strong communication and interpersonal skills.
• Good literacy, numeracy, and IT skills (Explorer, Chrome, Word, Excel, Outlook).
• A logical, methodical approach to problem solving.
• An understanding of data protection and safeguarding responsibilities.
• The ability to multitask, prioritise effectively, and meet deadlines.
• Flexibility and willingness to learn through ongoing training.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.

Customer First is the central point for all social care enquiries across Suffolk. We are proud to be part of a wider service that protects, supports, and empowers people in need.

• A supportive team environment where colleagues work together to share knowledge and expertise.
• A diverse team with varied backgrounds and experience.
• Comprehensive training-both online and face to face-to help you grow into the role.
• A dedicated mentor and consistent support from your line manager.

If you’re ready to join a collaborative, service driven team and make a meaningful impact, we’d love to hear from you.

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

Please contact Katie Edwards (she/her) for a casual conversation. You can contact them by emailing k or calling

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.