Customer Resolutions Specialist Hybrid
Job in
Ipswich, Suffolk County, IP1, England, UK
Listed on 2026-03-12
Listing for:
ORWELL HOUSING ASSOCIATION
Full Time
position Listed on 2026-03-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
A housing association in Ipswich is seeking a Customer Resolutions Officer to enhance the overall customer experience by addressing complaints in line with the Housing Ombudsman Complaints Handling Code. Candidates should have experience in customer service or housing-related complaints, excellent communication skills, and the ability to handle diverse customer needs with empathy. The role includes providing timely resolutions and working collaboratively with both internal teams and external partners to foster a positive customer journey.
This position offers hybrid working arrangements.
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