Intake Agent

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnership and thats exactly what youll find here.

Were a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, youll play a vital role in helping businesses and individuals move forward with confidence. Here, youll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when youre here, youre part of something bigger. Youre part of a team that shows up, stands together, and leads with purpose. Overview Were looking for someone who loves helping people and solving problems. As a Customer Service Advisor/Administrator, youll be the first point of contact for our customers, helping them with their insurance claims and making sure they feel supported every step of the way.

Youll join a team that values collaboration and is committed to making a difference. This is a 6-month Fixed Term Contract (FTC), offering you the opportunity to make a real difference to our customers when they need it most. How you'll make an impact In this role, youll be the friendly voice on the other end of the phone or email, helping customers with their insurance claims.

Youll explain the claims process clearly, answer questions, and make sure customers feel heard and supported. Youll also handle claim form requests, update databases, and assist with claims handling and payment processing. Your work will ensure that our customers feel cared for and confident during what can often be a challenging time. About You Confidence in speaking on the phone with a friendly and professional manner.

A positive attitude and a passion for helping people. The ability to work well on your own and as part of a team. A knack for staying organised and managing your time effectively. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits youll get, depending on your job level these benefits may improve:
Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, well cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include:
Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organisation.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Dont worry, were here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If youd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and…