Customer Service Advisor

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnership and thats exactly what youll find here.

Were a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, youll play a vital role in helping businesses and individuals move forward with confidence. Here, youll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when youre here, youre part of something bigger. Youre part of a team that shows up, stands together, and leads with purpose. Overview Based within our Ipswich waterfront office, you will be first point of contact for inbound calls into our growing Frontline team. You'll fully trained to handle a variety of calls ranging from initial claim logging through to claim queries.

This role is ideal for individuals looking to start a career within the insurance industry, as personal development and role progression is at the heart of what we do.

This role will be on a seven week rolling shift pattern. To support your career progression, well also contribute financially for you to gain your Chartered Institute of Insurance (CII) How you'll make an impact As a Customer Service Advisor, you'll play a vital role in ensuring the smooth handling of customer claims. Your primary responsibilities will include:
Accurately recording customer claim details while adhering to established processes. Delivering outstanding customer service across all interactions, ensuring a positive experience for every client. Proactively finding opportunities to improve processes and contribute to operational efficiency. About You You have strong communication skills, with the ability to effectively engage with customers and colleagues. Youll have an optimistic attitude, enthusiasm, and dedication to your work.

You work well independently and as part of a team. You have attention to detail and can effectively focus on tasks in a fast-paced environment. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits youll get, depending on your job level these benefits may improve:
Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, well cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include:
Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organisation.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Dont worry, were here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If youd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital…