Claims Handler

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Join Gallagher Bassett at our Ipswich Waterfront Offices as a Trainee Travel Claims Handler. This is an entry‑level role starting in May 2024, and no prior experience is needed. We’ll provide full training to help you build a rewarding career in insurance. You’ll learn everything from insurance basics to handling travel insurance claims, such as lost luggage, flight cancellations, and medical expenses while travelling.

We’re committed to your growth and offer a clear progression programme, qualification support, and a range of benefits to support your wellbeing.

In this role, you’ll help customers when they need it most. You’ll handle travel insurance claims, reviewing documents, assessing coverage, and deciding if claims are valid. You’ll communicate with customers via phone or email, keeping them informed and answering their questions. You’ll also work closely with your team to ensure claims are processed efficiently and accurately.

Your work will make a real difference to customers during stressful times, providing them with the support and reassurance they need.

• Communicates clearly and confidently, both in writing and speaking.
• Has strong computer skills and attention to detail.
• Can solve problems and analyse information effectively.
• Shows empathy and stays calm under pressure.
• Is passionate about delivering excellent customer service.
• Holds GCSEs (or equivalent) in English and Maths.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is…