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Head of Customer Experience & Digital Transformation

Job in Ipswich, Suffolk County, IP1, England, UK
Listing for: Illuminated Interiors
Full Time position
Listed on 2026-02-21
Job specializations:
  • Customer Service/HelpDesk
  • Management
Job Description & How to Apply Below
A local government authority in Ipswich is seeking a Head of Customer Experience to lead and innovate customer services. In this role, you will enhance digital transformation, manage feedback processes, and address cost-of-living challenges for residents. The ideal candidate will possess strong leadership in multi-channel environments, proven success in customer service transformation, and excellent communication skills. This position offers a competitive salary and the opportunity to make a meaningful difference in community engagement.
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