Customer Service Advisor

Look towards the fuchsia and spring into action! It’s Thyme to find a new role?

gap personnel are currently working in partnership with Thompson & Morgan, who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk.

Customer Service Advisor

Type:
Temporary Ongoing (February– August)

Hours:

Full time 09.(phone number removed)/7 days availability required

Pay:
Basic hourly rate of £12.38 per hour

After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour

Location:

Ipswich, Suffolk

The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.

Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season.  The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.

* This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.

As a Customer Service Advisor your duties will include but will not be limited to:

To handle inbound customer contact via telephone, email, and social media.
To process orders by post and telephone with accuracy and with attention to detail.
To deliver effective solutions to customer queries and concerns with a commitment to ownership.
Occasionally making outbound calls to customers with solutions to an earlier query.
Introduce customers to weekly special offers and activate discount options on orders.
Productivity expectation of 12+ customer calls to completion per hour.
Key for the role:

Grade C or above in Maths and English
Previous experience of Microsoft AX2012 (advantageous)
Previous Customer Service experience within a face-to-face or office environment (desirable)
Excellent written and verbal communication skills (essential)
Ability to objection handling and appease any complaints should they arise (desirable)
Work well under pressure (essential)
Flexibility to work in different areas of the department.
Full comprehensive training provided. An interest in gardening is not essential but would be an advantage.

Free tea & coffee (Bring your own mug)
Generous staff discount available
Site also has on-site canteen, a large car park, local amenities and accessible via public transport
Work from home is not available within this role

To apply for this Customer Service Advisor position, send your updated CV to  or contact the team on (phone number removed)