Communications Assistant

We are recruiting for a Communications Assistant to support a long-term highways maintenance and improvement contract based in Suffolk. This is a 20 hour a week role, preferably over 5 days but can do over 3 days if needed. This is an excellent opportunity to join a newly established contract and play a key role in shaping how the service communicates with the public and stakeholders.

Working closely with internal teams and external stakeholders, you will support the delivery of clear, timely, and effective communications while helping to improve public perception of the highways service.

The Role

Reporting to the Communications Manager, you will work across the contract supporting both proactive and reactive communications. You will act as a key point of contact for public enquiries and complaints, while also supporting internal and external communication initiatives that promote engagement, transparency, and continuous improvement.

Key Responsibilities

* Receive, record, and respond to enquiries from members of the public and other stakeholders relating to highway network activities

* Support the Communications Manager with social value and communication-related projects as required

* Monitor customer feedback to identify trends and opportunities for service improvement

* Receive, record, and respond to complaints in line with the client’s complaints policy

* Provide communication support to operational teams to ensure programmes of work are clearly communicated

* Assist with delivering internal and external communications across the contract

* Support internal campaigns that promote innovation and encourage workforce engagement

* Assist with the delivery and continuous improvement of the Stakeholder Management Plan and Communications Plan

* Support initiatives designed to improve customer service and public perception of the highways service

Requirements

* Experience working successfully in a public-facing role

* Proven ability to manage complaints with empathy, professionalism, and a practical approach to resolution

* Strong influencing and stakeholder engagement skills

* Ability to deliver against agreed action plans and improvement programmes

* Understanding of highway maintenance or infrastructure services is desirable

The Right Person for the Role

* Comfortable engaging directly with local councillors, stakeholders, and members of the public

* Passionate about delivering high-quality customer service

* Excellent written and verbal communication skills

* Forward-thinking with strong planning and organisational ability

* Creative and proactive, with the ability to generate realistic and sustainable ideas

If interested apply now and contact Luke Thompson for more information