Store Colleague

Job Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

The Role:

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. You have to be available at least one weekend and mornings and evenings throughout the week.

• Outstanding Customer Service:
  Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication
  
  Skills:
  
  Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving:
  Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus:
  Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Team working:
  Understands significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility:
  Flexible to work shifts that may include evenings, weekend and some bank holidays.

At Pets at Home, everything we do is about understanding and caring for pets. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression