Customer Service Coordinator Customer Care

Customer Service Coordinator Import Customer Care

Full time permanent

We are looking for a Customer Service Coordinator to work within our Import Customer Care team. Excellent communication skills are required to support both internal and external customers answering enquiries quickly and professionally. The successful candidate will work within the Customer Care team to ensure all aspects of the role are handled efficiently and accurately within the set KPIs.

• Manage own workload communicating effectively when support is needed
• Processing work in-line with client requirements and MSC UK performance standards – resolving customer enquiries quickly and professionally
• To understand and work collaboratively with all internal departments as and when required
• Ensure full recovery of all applicable costs relative to your role
• Work as a team player contributing ideas to the team to help with efficiencies and/or service improvements
• Responsible for running KPI reports and discussing the findings with the team as and when required
• Supporting the team with training and coaching for new and existing members

• Ability to deliver efficient and effective customer service and communication to a global customer base.
• Strong attention to detail to ensure shipping documents are accurate and error‑free.
• Act as the main point of escalation for team coordinators and customers resolving issues promptly.
• Proven capability to manage your own workload and meet MSC and team KPI targets.
• Commitment to providing the level of customer service you would expect to receive yourself.
• Desire to work collaboratively and contribute significantly to the team’s success.

• Competitive salary
• Private Health Care for everyone from day 1
• Generous pension scheme
• Life Assurance 4× salary
• 22 days a year to take on Christmas Eve or New Year’s Eve
• Free parking
• On‑site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.

We are in continuous evolution. We strive for the most innovative solutions to embrace change while always respecting safety and the environment.

Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support, enabling our people’s professional growth. We ensure fair opportunities through providing long‑term career development, embracing diversity and valuing all cultures. Diversity brings strengths through different viewpoints, experiences, and approaches.

We are a Family Company

We have Passion

We Care for People

We are in Continuous Evolution

We believe in Equal Opportunities