Intermodal Customer Development Specialist

Intermodal Customer Development Specialist

Full time, permanent

The primary objective of the Intermodal Customer Development Specialist (ICDS) is to support the UK Intermodal Customer Development Manager (CDM) in maximising revenue and growth for MSC's line haulage services in the UK (Import and Export). This role will serve as a central point of coordination across various departments within MSC to drive strategic growth, customer retention, and market expansion in the intermodal sector.

By enhancing internal collaboration, securing new business, and optimising existing commercial / sales processes, the ICDS will contribute significantly to achieving MSC’s targets.

• Assist the UK Intermodal CDM in achieving Import and Export LOH target
• Targeting of regular MOH customers, working alongside Trade, Sales and Intermodal to price competitively and convert to LOH
• Working closely with manifest call out team by reviewing intermodal online tariff requests
• Regularly review MOH/LOH split by Market sector, by customer, by trade and by equipment
• Follow up with customers after requesting intermodal pricing
• Work alongside Trade teams and POL agents to promote UK offering and through bill of lading advantages
• Coordination of new business and sales pipelines across the customer sectors with clear ownership