Client Account Coordinator

Job Title:

Client Account Coordinator

Location:

Ipswich area (Hybrid working – office and remote)

Salary: £30,000 – £38,000

Working Hours:

Full-time, Monday to Friday

Our client is a well‑established, specialist services provider operating within a technical, data‑driven sector. With a long‑standing reputation and a global client base, the business supports organisations through a combination of operational services, analytics‑led insight and emerging technology solutions. The company is committed to innovation, continuous improvement and creating a genuinely supportive working environment.

The Client Account Coordinator will support the management and delivery of client relationships, working closely with Account Managers and internal operational teams. This role acts as a key link between clients, operations and technology teams, ensuring services are implemented smoothly, maintained effectively and continuously improved. The position covers both established service‑led clients and newer technology‑focused clients, requiring strong organisation, communication and prioritisation skills in a fast‑paced environment.

While the services themselves are technical, the role is initially process‑led, with technical knowledge developing over time.

• Client Onboarding & Implementation:
  • Support onboarding of new clients, ensuring services agreed during the sales process are transitioned into live operations.
  • Coordinate procedures, reporting requirements and funding arrangements.
  • Liaise with third parties and internal stakeholders to ensure smooth implementation.
• Client Relationship & Reporting:
  • Act as primary point of contact for day‑to‑day client queries.
  • Produce and distribute agreed reporting and support clients with self‑service dashboards.
  • Highlight trends, insights and performance issues to Account Managers.
  • Support client meetings with data, statistics and analysis.
• Financial & Administrative Support:
  • Produce monthly invoice reporting and manage purchase order compliance.
  • Support debtor management by chasing outstanding payments.
  • Provide liquidity projections where required.
• Data & Systems Coordination:
  • Maintain and monitor data feeds into central databases.
  • Liaise with internal teams and third‑party providers on data exchanges and improvements.
  • Support system administration and helpdesk activity for technology‑led clients.
• Internal
  
  Collaboration:
  
  
  • Act as a bridge between clients, Account Managers, operational teams and software developers.
  • Communicate client requirements clearly and accurately.
  • Support internal coordination meetings and client huddles.

Essential

• Educated to A‑level standard.
• GCSE Maths and English at Grade 5 (B) or above.
• Strong MS Excel skills, with confidence using Word and Outlook.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Experience working to deadlines and managing multiple priorities.
• Confident engaging with stakeholders at all levels.

Desirable

• Experience working with corporate or B2B clients.
• Strong organisational, numeracy and administrative skills.
• Interest in data, analytics or emerging technology.
• Project coordination or project management experience.
• Ability to analyse management information and act on insights.
• Proactive, adaptable and comfortable working independently or as part of a team.

• Competitive salary within the stated range.
• Group personal pension with employer contribution.
• Life assurance.
• Employee Assistance Programme.
• Health cash plan including online GP access.
• Optional salary sacrifice benefits, including cycle‑to‑work and holiday purchase.

This is an excellent opportunity to join a forward‑thinking organisation where you'll gain exposure to global clients, data‑led services and evolving technology solutions. The role offers variety, responsibility and the chance to develop long‑term within a supportive and people‑focused environment, making it ideal for someone looking to build a career in client account coordination or account management.

Job Reference 2306