Administration Assistant

As an Admin Assistant at Avocet Court Care Home, you will be responsible for providing high standards of customer service and positive first impressions for all guests visiting the home.

About Avocet Court Care Home:
Situated in a residential nook in Ipswich, our 115-bedroom Avocet Court Care Home is surrounded by beautiful gardens. As one of the top residential care homes, we provide exceptional standards of care.

We’re proud to have an award-winning activities team and a newly refurbished café that is the heart of our home. We also have fantastic sustainability credentials, including solar panels and green initiatives to minimise our environmental impact.

About the role:
Reporting to the Home Administration Manager, the Administration Assistant will ensure the reception area provides a friendly, welcoming, and professional image at all times. You will also support the Home Administration Manager with a variety of administrative tasks, such as answering enquiries, responding to emails, and postal duties.

Salary:
£12.21 per hour.

Shift Pattern:
37.5 hours per week, worked on a rota basis from Monday to Sunday.

Key Duties & Responsibilities:

• Coordinating all front desk activities including answering all incoming calls, providing information for callers, redirecting calls, or taking accurate messages ensuring they are passed to the appropriate person in a timely manner.
• Assisting the Home Admin Manager with payroll tasks such as setting up new starters, recording absence and annual leave, and processing leavers.
• Supporting the Home Admin Manager with day-to-day admin tasks ensuring that they are completed with accuracy and efficiency.
• Assisting with enquiry handling, preparing and sending out brochures, and responding to and sending emails.

Training, Skills & Experience Required:

• Previous administrative experience is desirable, as is knowledge of Finance and/or HR procedures; however, training will be provided for the successful candidate.
• You will have excellent customer service, communication, and IT skills, ideally Microsoft Office, together with an eye for detail.
• You are confident in handling personal and sensitive data and ensuring it is maintained in a confidential manner at all times.
• You are organised, numerate, and accurate, with a ‘can-do’ attitude.

What we can offer:

• Fully comprehensive induction.
• 28 days of holiday per year.
• Free Blue Light Card & access to the Blue Light discount platform.
• Refer a friend scheme.