IT Administrative Assistant; on-site

IT Administrative Assistant (on-site)

Recruiter Suffolk New College Location Ipswich [Suffolk] Salary £26,310 - £26,310 Per Year, per year prorata Posted 13 Jan 2026 16:17 Closes 26 Jan 2026 23:59 Sector Further Education Job Level Administrator / Coordinator/ Assistant Specialism IT / Computing Contract Type Permanent Hours Part Time

Part-time 27.5 hours per week, 52 weeks per year

Monday to Friday, 9.00am to 3.00pm (ideally).

Starting salary £26,310 pro rata

We are seeking an IT Administrative Assistant to provide essential administrative and coordination support to the IT department. Acting as a primary point of contact for the wider college community, the role focuses on managing communication between users and the IT team and ensuring support requests are handled efficiently and in a timely manner.

• Receive and respond to helpdesk enquiries via phone and email
• Accurately log and track requests within the helpdesk system
• Liaise with IT technical staff to allocate and monitor work
• Raise quotations, place and track orders and deliveries
• Prepare meeting documentation, take minutes and produce reports
• Carry out other routine administrative tasks

• Excellent communication and organisational skills
• Strong attention to detail and ability to work accurately
• Capacity to manage multiple tasks and meet agreed timescales
• Basic understanding of IT services and processes is advantageous

This role is suitable for an individual who thrives in a supportive and structured environment.

Main location:
Ipswich Campus. Travelling between campuses may be required.

Monday 26th January 2026 at 12 midnight

Wednesday 4th February 2026

Suffolk New College is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our ongoing commitment to Equality and Diversity, Suffolk New College guarantees to shortlist all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria.

All appointments are subject to Disclosure & Barring Service (DBS) check.

We do not recognise any agencies or search agencies acting on our behalf unless they have been officially engaged.

Applies directly only.