Referrals Administrator​/Receptionist

Referrals Administrator/Receptionist

The closing date is 25 January 2026

Your role will primarily be to manage patient referrals into the service while providing comprehensive administrative and reception support to the wider clinical and management team.

You will need to possess excellent organisational skills and must have the ability to work unaided and under your own initiative without direct supervision.

The Dental Service provides a wide range of treatments to a diverse group of people. You must possess excellent communication and people skills as some patients may present with complex/special needs.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 15th January 2026.

Administrative support for the SCD Service. The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data.

Answer the SCD phoneline during open hours.

Process SCD referrals using the bespoke referral system.

Deal with day-to-day queries using own initiative to resolve issues within guidelines.

Input and update data.

Maintain filing and a retrieving system for earlier files.

Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust.

Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding – and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Administrative support for the SCD Service. The post holder will need to have excellent attention to detail due to the accuracy required for inputting confidential patient data.

Must be confident in the use of Microsoft Office applications including Word and Excel.

Answer the SCD phoneline during open hours. Process SCD referrals using the bespoke referral system.

Deal with day-to-day queries using own initiative to resolve issues within guidelines.

Input and update data. The ability to prioritise and organise own workload in an efficient and accurate manner. Good organisational skills and able to pay particular attention to detail.

Maintain filing and a retrieving system for earlier files.

Handle inquiries from the general public, members of the dental and medical profession and other disciplines within the NHS. Liaise between the service and other departments within the Trust.

Using initiative with regard to referrals received from General Dental Practitioners. Forwarding referrals to the appropriate clinic, or where appropriate, issuing of booking, compiling referral letters and liaising with the dentists/oral surgeons. Ensuring all the appropriate information and case notes are available.

Communication:

Good written and oral communication skills are essential.

Liaise and communicate with work colleagues, patients, management teams and other healthcare professionals.

Possess good interpersonal skills, e.g. tact, sensitivity, ability to listen and to be assertive at times.

Keep accurate and complete records of data collected.

Ability to be discrete and maintain high levels of confidentiality.

Give appropriate advice when necessary, on the administration process.

Contribute to CCS internal communication…