Facilities Assistant

Suffolk County Council
• Ipswich, England, UK

• Address: Ipswich County Library, Northgate Street, Ipswich IP1 3DE
  – On‑site working
• Salary: £25,185 per annum (pro rata)
• Hours: 12.25 hours per week (Week 1 – Mon 14:00‑18:30, Wed 14:00‑18:30, Fri 14:00‑19:30; Week 2 – Tue 14:00‑19:30, Thu 14:00‑18:30)
• Contract: Permanent

At Suffolk County Council we are passionate about improving the future for our customers, communities and the environment. If you want to join us as a Facilities Assistant and make a huge and meaningful impact, your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive lasting legacy.

Reimagine the possibilities.

As a Facilities Assistant you’ll play a key role in the day‑to‑day operations of the library, ensuring it remains a safe, clean and functional space for all users.

On a typical day you might:

• carry out regular security patrols within and around the building
• maintain security acting as key holder and assisting with public order, taking appropriate action to ensure safety of users and staff
• support groups and organisations using rooms for hire
• maintain high standards of cleanliness and presentation
• perform basic repairs and maintenance tasks
• move goods, stock and furniture as needed
• assist staff with activities and services throughout the building
• be customer‑orientated and achieve good customer relations

This is a physically active role that involves bending and lifting.

We’re looking for someone who is:

• a visible and proactive presence in the building
• confident in dealing with difficult or disruptive individuals
• skilled in basic DIY and maintenance tasks
• familiar with health and safety requirements
• able to communicate effectively with a wide range of people
• comfortable using IT systems, including email and online forms

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role apply. Even if you don’t meet all requirements, please still apply – we would appreciate the opportunity to consider your application.

Facilities Assistants work within Suffolk Community Libraries local branches, forming an essential part of the facilities and support team. The team collaborates closely with library staff, volunteers, community groups and other council services to maintain safe, welcoming and well‑maintained environments for all users. By supporting day‑to‑day operations and events the team helps promote inclusive access to learning information and community engagement.

We are big believers in potential, possibility and the power of different ideas. We always search for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently under‑represented in the organisation, as shown in our Workforce Equality Report
.

Please contact Charmain Osborne for a casual conversation. You can reach them by emailing.

Please note: Without a supporting statement and CV your application will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work…