Student Journey Administrator

Student Journey Administrator

University of Suffolk

This range is provided by University of Suffolk. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Permanent, part time, 29.6 hours per week (0.8 FTE, flexibility on how these hours are worked)

Band 2 - £25,804 to £28,031 per annum, pro rata

The post holder will form part of a small team dedicated to supporting many of the underpinning processes and procedures which ensure students at the University have a smooth experience during their course. The team supports a number of ongoing tasks including oversight of the Extenuating Circumstances processes, and support with student case work, together with other seasonal activities and events such as Graduation.

The post holder will become an expert user of a number of university systems and be empowered to identify opportunities for enhancement and process improvement. The team provide direct support to students by responding to enquiries and supporting student-facing services.

The Student Journey Administration team sits with the Directorate of Registry Services, contributing to the co-ordination of a range of services to support every step of the student journey. The post is part of a small team, working in a fast-paced and varied environment with a number of different objectives and changing areas of focus during the year. The post offered plenty of scope for liaison and networking with the wider organisation over a number of shared projects and objectives.

• The post holder will have a flexible, can-do approach to work, be embracing of change and willing to learn new skills.
• They will be confident in their technical abilities, in particular familiarity with the Microsoft Office suite, and have a track record in being able to learn new systems and processes.
• They will be student or customer focused in their approach, actively working to identify ways of enhancing the student experience and delivering high quality services at all times.

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) – with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at Adastral Park Leisure and Sports.
• Access to a range of high-quality learning and development opportunities.
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date:
Sunday 11 January 2026

Interview Date(s):
Week commencing 19 January 2026

For an informal discussion about the role, please contact:
Helen Smith,

Please be aware that this post is not eligible for visa sponsorship.

We recommend that you apply as soon as possible, even if the closing date is in the future. Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high‑quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under‑represented groups.

Entry level

Part-time

Education and Training

Human Resources