Transportation Coordinator

Overview

Transportation Coordinator

PACE (Program of All-Inclusive Care for the Elderly)

Monday-Friday 8:00AM-4:30PM, may have occasional on call hours

Full Time + Benefits

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Under the supervision of the PACE Transportation/Facility Manager, performs scheduling and dispatching activities in order to meet participant needs and ensure service delivery for PACE operations. Serves as the liaison between the drivers and the rest of the PACE IDT to ensure participant needs relating to transportation are identified, planned for and met through excellent coordination of care and communication.

PACE Interdisciplinary Team Member

• Represents transportation staff at interdisciplinary team meetings and care plan meetings, bringing forward any PPT needs or safety concerns to the team as well as communicate any necessary PPT updates discussed by the IDT to the drivers.
• Meets with participants to identify individual participant needs (ambulatory status, assistive devices, oxygen needs, and cognitive impairments, etc.) to ensure safe transportation and ensures information is communicated to drivers.
• Documents direct PPT interaction and care planning activities in EPIC (Electronic Medical Record).
• Interfaces with participants, families, contracted providers and the public in regard to issues related to the routine operation of transportation services.
• Assists in identifying escort needs and work with PACE Home Care Coordinators as necessary to fulfill those needs.

Scheduling/Dispatching

• Coordinates multiple schedules which require rigorous communication and collaboration with all departments. Reviews PACE clinic provider schedules, outside appointment schedule, therapy schedules, recreation therapy schedule including field trips and special group meetings, meal delivery schedule and supply delivery schedules to ensure PPTs are scheduled for transportation for all appointments/tasks.
• Creates daily transportation schedules for all PACE vehicles in transportation software program (Route Match) and ensure that tasks are clearly defined and that the drivers have the information necessary to provide services in the safest manner possible.
• Problem solves transportation scheduling conflicts, short notice additions/changes to the schedule, notifies appropriate staff of issues and provides possible solutions to meet participant needs.
• Collaborates with discharge planners to ensure safe transportation needed at the time of hospital discharge.
• Communicates with drivers when PPT’s are ready for pick up from contracted provider offices, and other changes to their schedules in the safest manner possible.
• Maintains and updates Route Match database with any new PPTs or providers that need to be added, and address or contact information that needs to be updated.
• Performs daily verification for all vehicles to ensure times and odometer readings are within appropriate ranges.
• Late afternoon, runs daily trips report, exports it and then uploads schedules as PDF onto PACE Sharepoint so that the rest of the PACE…