Customer Service Manager

Delivering Goods For The Good Of All™ - Trinity Rail

While _Trinity

Rail_ has built one of the broadest and deepest railcar platforms in the world, it’s what’s inside our cars that counts. We are proud to manufacture, maintain, and manage the railcars that deliver the indispensable goods that keep our lives, and our economy, rolling. “Delivering Goods For The Good Of All” is why we proudly come to work each day, and this is why our company exists.

This is our purpose._Trinity

Rail_ provides
- Railcar Manufacturing:  Railcar Leasing Solutions:  Railcar Maintenance & Parts:  Fleet Management Services:  more information, visit us at  more about Trinsight®:  is _Trinity

Rail_ 's cloud-based platform purpose-built to bring your fleet into focus, allowing you to transform and streamline your supply chain with real-time tracking, analysis and management features that modern logistics demands

Video tran

For decades, _Trinity

Rail_ has been delivering the goods that keep North America moving. A humble promise to transport the everyday things that make everybody's lives better. It's our commitment to being stewards of the supply chain connecting companies with customers. People with products and Delivering Goods for the Good of All. While we've built one of the broadest and deepest railcar platforms in the world, to us it's what's on the inside that counts.

And the purpose these products serve for you like grain the secret ingredient for making memories, or gravel that paves the way for a getaway, fuel to power the road trip of a lifetime, cars that transport us to exciting new places, and essential chemicals that purify our water food and promote a healthy way of life. Indispensable goods that truly move us and keep our lives, and our economy rolling.

Trinity Rail is proud to

Trinity Rail is seeking a Customer Service Manager to support railcar maintenance operations at our Shell Rock, IA facility. In this role, you will enhance the customer experience by improving communication and workflow within the shop and by developing standardized processes that strengthen performance across the Trinity Maintenance Network.

Join us and be part of Delivering Goods for the Good of All
!

What you'll do:

• Lead end‑to‑end sales, operations, and planning activities
• Serve as the primary point of contact between customers and plant operations
• Review and verify all inbound and outbound documentation
• Develop and maintain customer‑facing standard operating procedures
• Monitor and track railcar turnaround times and plant activity
• Maintain accurate railcar status information in Railcar Rx
• Respond to customer and internal inquiries regarding railcar movement and status
• Oversee inbound and outbound railcar processing
• Manage revenue forecasting for the facility
• Supervise 3–5 employees, including write‑up technicians, customer service administrators, and mobile equipment operators
• Lead efforts to improve and digitize railcar documentation processes

What you'll need:

3+ years of experience in transportation or logistics

3+ years of customer service experience

3+ years of supervisory or team management experience

Effective problem‑solving and sound decision‑making abilities

Demonstrated experience driving process improvement

Strong communication, organization, and time‑management skills

Clear and professional written and verbal communication skills

High attention to detail with the ability to prioritize competing deadlines

Ability to work effectively in a fast‑paced, team‑oriented environment

Ability to build strong customer relationships with a service‑first approach

Strong collaboration skills across teams and functions

Proficiency with Microsoft Office applications

Trinity Industries, Inc., and its subsidiary or affiliated companies (hereinafter “Trinity”) are committed to equal employment opportunity. It is our policy to consider candidates for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, or veteran status.

View the following posters by clicking the links below:

Trinity participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

View the following poster by clicking the link below:

Trinity is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to  . This email address should only be used for accommodations and not general inquiries or resume submittals.