Route Service Representative - UniFirst

New Hire Incentive Bonus! Uni First’s Quad Cities, IL location is offering an incentive bonus for $2,500 for new hires. The following guidelines must be met to be eligible:

• New hire must reach 180 days of employment to receive the full incentive bonus.
• New hire must abide by Uni First’s 90-Day Probationary Period. This includes meeting Uni First’s attendance and performance policy.
• New hire must not have been previously employed by Uni First.

• Manage an Assigned Route:
  Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Support Daily Operations:
  Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service:
  Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Grow Customer Relationships:
  Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Drive Sales Growth:
  Identify upselling opportunities and grow your route, increasing your earning potential.
• Represent Uni First on the Road:
  Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety, and reinforcing strong customer relationships.
• Engage in a Physically Active Role:
  Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Excellence:
  Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
• Maintain a Predictable
  
  Schedule:
  
  Monday–Friday daytime hours with no nights; weekends – servicing the same route and customers each week to build consistency and trust.

• Customer-Centric Mindset & Relationship Building:
  You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route.
• Time Management, Route Efficiency & Safety Awareness:
  You manage your route with precision, balancing timely deliveries and pickups with safe driving practices.
• Dependability, Problem-Solving & Professional Communication:
  You take ownership of responsibilities, follow through on commitments, and communicate effectively with customers and internal teams.
• Sales & Upselling Mindset:
  You identify opportunities to introduce new garments, products and services that benefit the customer and drive additional revenue.

• Consistent Customer Connections:
  Service the same set of customers on your dedicated route, building trust and long-term relationships.
• Earning from Day One:
  This is a commissioned role from your first day in the field, with income growing as you expand and upsell your route.
• Make a Direct Impact:
  Be the face of Uni First for your customers—delivering great service and helping their businesses succeed.

• Driver’s License & Safe Driving Record:
  Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance:
  Meet all Department of Transportation (Use the "Apply for this Job" box below). including a physical exam.
• Educational Requirements:
  
  High school diploma, GED, or military service required.
• Strong Customer Service
  
  Skills:
  
  Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant
  
  Experience:
  
  Prior experience in customer service, route sales, or delivery is a plus.
• Tech-Savvy:
  Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina:
  Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

• Competitive Compensation:
  Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development:
  Formal training through our SCP program to set you up for success as an RSR.
• Career Development:
  Continuous training and growth opportunities.
• Company Culture: A…