Account Representative

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Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services, and innovating what’s next in glass doors and intelligent merchandising technologies under brands such as Hill Phoenix and Anthony. DFR is part of the Dover Corporation® (NYSE: DOV), a diversified global manufacturer with annual revenues in excess of $7 billion. Our culture is built on creativity, customer‑centric innovation and a strong sense of responsibility to help customers win.

Account Representative

Keosauqua, IA

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

We are looking for a self‑motivated, detail‑oriented professional to support our customers, sales teams, and internal teams, initiating front‑end processes. This role will translate customer requirements into organizational demand and deliver exceptional service throughout the customer journey, interfacing with the technical aspects of commercial refrigeration specifications.

• Prepare customer bid packages.
• Determine customer product needs, suggest upselling options, improve margins, and consider product type and cost.
• Configure complex products within internal software to provide quotations to external customers, regional sales managers, and dealers.
• Manage orders throughout the full sales cycle from quotes to equipment installation.
• Responsible for price quotations and/or orders.
• Reconcile pricing discrepancies to confirm purchase orders.
• Liaise with internal Engineering, Product Management, Technical Support, Planning, TAG, and Production to determine the technical feasibility of new products and configuration options.
• Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales managers, and dealers.
• Act as internal point of contact for incoming and outgoing account inquiries.
• Collaborate with all internal departments, answering questions regarding orders, customer specifications, and opportunities for assigned accounts.
• Provide order status updates to external customers, regional sales managers, and dealers.
• Participate in customer visits to contribute to presentations, process clarification, and other activities.
• Create and maintain general work instruction and customer specification documents for accounts.
• Perform other duties as assigned.

• Bachelor’s degree in a business‑related field, or 5 years of experience in account management or inside sales.
• 2 years of experience in an OEM manufacturing environment.
• Basic knowledge of HVAC/R.
• Proficiency with Microsoft Office programs (Outlook and Excel).
• Excellent written and verbal communication.
• Superior organization.

• Medical, Dental, and Vision.
• 401(k) Retirement Plan.
• Flexible Spending.
• Paid Holidays.

The statements herein are intended to describe the general nature and level of work performed by employees and are not an exhaustive list of responsibilities, duties, and skills required. They do not establish a contract for employment and are subject to change at the company's discretion.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  for assistance with an accommodation.

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