Lead Supervisor

Lead Supervisor I at Coach

Apply now for the Lead Supervisor I role at Coach.

Coach is a global fashion house founded in New York in 1941. The brand is inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown. We create beautiful, lasting products that let you be yourself.

Coach is part of the Tapestry portfolio – a global family of brands committed to innovation, optimism, and inclusivity. We stand for the highest standards of style, craftsmanship, and customer experience.

The Lead Supervisor role is integral to the store’s success, modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual shows exemplary performance, representing Coach at its highest standards and serving as a true player capable of adapting to all roles within the store environment.

• Sales:
  • Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
  • Enforce sales strategies, initiatives and growth across all categories.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
  • Hold sales team accountable for personal sales and maximize clienteling strategy to achieve business goals.
  • Build credibility and trust with team as well as customers, serving as a personal fashion advisor.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
  • Read customer cues, stay solution-oriented, and partner with Store Manager(s) and/or District Manager as appropriate.
  • Develop product knowledge and remain aware of current collections.
  • Recognize positive sales impact of staffing and recruit accordingly.
  • Coaching:
    
    develop, motivate, delegate and empower the team on a daily, weekly, and monthly basis; provide constructive feedback; set short- and long-term goals.
• Operations:
  • Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business.
  • Demonstrate strong business acumen; communicate with supervisors regularly; maintain a calm, professional demeanor.
  • Maintain interior and exterior upkeep of the building in partnership with corporate.
  • Use retail systems and reporting tools to make informed decisions.
  • Adhere to all applicable Coach retail policies and procedures.
  • Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity
  :
  Can effectively cope with…