Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we craft beautiful, enduring pieces that let you be yourself.

As part of the Tapestry portfolio, Coach shares Tapestry’s commitment to innovation, inclusivity, and optimism.

The Lead Supervisor is a key contributor to store success, modeling Coach’s standards in sales and operational processes. The role requires strong leadership, adaptability, and a focus on delivering excellent customer experiences.

• Sales Leadership – Partner with Store and Assistant Store Managers to align sales strategies with company priorities; coach and develop the sales team to meet or exceed metrics.
• Build credibility with team and customers by serving as a personal fashion advisor and brand ambassador in the local market; leverage clienteling to drive loyalty.
• Manage productivity – hold the team accountable for personal sales, monitor customer‑ and sales‑related processes, and develop both self‑ and product‑knowledge.
• Use Coach’s tools and technology to support clienteling, reporting, and decision‑making; maintain accurate retail system usage.
• Operate daily store functions – ensure floor, back‑room, and store appearance adhere to Coach standards; manage inventory, POS, and other operational tools.
• Adapt to changing store needs and maintain a calm, professional demeanor while communicating regularly with leadership.

• Experience – 1–3 years in retail (sales, cashier, stock), preferably in a luxury environment.
• Education – High school diploma or equivalent; college degree preferred.
• Technical – Basic computer proficiency (iPad, laptop, Mobile POS, walkie‑talkie); understand price and product release sheets.
• Physical – Ability to lift up to 25 lbs (often 50 lbs), maneuver on the sales floor and stockroom, and perform bending, kneeling, or standing for extended periods.
• Schedule – Flexible availability; willing to work nights, weekends, and holidays, including major retail events.

• Drive for Results – Consistently exceed goals and motivate the team.
• Customer Focus – Build trust, gain feedback, and use insights to improve service.
• Creativity – Generate new ideas and connect concepts across contexts.
• Interpersonal Savvy – Relate well with all stakeholders and diffuse tension.
• Learning on the Fly – Quickly respond to new challenges and evaluate outcomes.
• Strategic Agility – Anticipate trends and craft future‑oriented strategies.
• Building Effective Teams – Foster morale, share victories, and promote accountability.
• Managerial Courage – Provide honest, actionable feedback and address issues directly.

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, or pregnancy.

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