Service Manager - Ag Equipment

Service Manager - Ag Equipment

Location:

Farley, Iowa | On-Site

Company: CJ Beeps Equipment

CJ Beeps Equipment is Eastern Iowa’s new short line equipment dealer and growing used equipment dealership, providing parts and service to farmers across the Tri-State area. Deeply rooted in the local community, CJ Beeps is committed to dependable equipment, honest service, and long-term customer relationships.

We are partnering with CJ Beeps Equipment in their search for a committed, self-motivated Service Manager to lead and grow their service department at their Farley, Iowa location. This role blends hands-on service management, customer relationship development, and team leadership.

The Service Manager plays a key role in driving customer satisfaction, operational efficiency, and service department profitability by working closely with both customers and technicians.

As a leader of the shop team, you will use strong interpersonal skills to manage the service department operations, including customer service interactions, reporting, and work orders. You will deliver a high level of customer service with a sales-minded approach while building lasting customer relationships. CJ Beeps is continuously striving to improve so they can better support customers and their team.

• Oversee all day-to-day service department activities, including monitoring shop workflow and interacting with technicians to stay informed on equipment repair status
• Schedule and assign work to technicians based on skill level, experience, and workload
• Ensure work orders are properly opened, updated, and closed accurately and on time
• Monitor turnaround times and implement process improvements to increase efficiency and reduce customer downtime
• Monitor service department profitability, labor efficiency, and performance metrics
• Submit all service warranty and Product Improvement Program (PIP) claims within required timelines to maximize credit
• Ensure accurate timekeeping, labor reporting, and billing

• Serve as a primary point of contact for service customers, delivering timely, professional communication
• Work closely with the parts department to ensure parts availability and minimize service delays
• Resolve customer complaints or disputes in a professional and timely manner
• Build long-term customer relationships with a service-driven, sales-minded approach
• Coordinate with the marketing team to support service department growth initiatives

• Lead, coach, and support service department team members with a focus on collaboration and accountability
• Partner with the General Manager to conduct technician performance reviews
• Foster a positive, team-focused work environment aligned with CJ Beeps’ values

• High School Diploma or equivalent required; technical degree or certification preferred
• 3+ years of experience in agricultural equipment or related service environment preferred (but not required)
• Prior leadership or supervisory experience strongly preferred

• Strong interpersonal and communication skills with the ability to work effectively with customers and technicians
• Ability to understand technical information or customer-described issues and translate them into clear diagnoses, solutions, or next steps

• Ability to lift 50+ lbs as needed
• Willingness to work extended hours during peak or seasonal periods
• Availability for rotating Saturdays in coordination with the parts department

• Pay:
  Competitive salary, dependent on experience, with room for growth and advancement
• Schedule:
  • Monday–Friday: 8:00 AM – 5:00 PM
  • Saturdays: 8:00 AM – 12:00 PM (rotating schedule)
• This is a fully on-site role; remote work is not available

• Health, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Short-Term & Long-Term Disability
• Paid Time Off & Holidays