Team Leader, Management

Overview

Be among the first 25 applicants. At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high performing, connected culture where everyone feels like they belong. We are focused on Block Next — a multi-year roadmap to elevate how we work, how we serve, and how we lead in our industry.

Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll be the front-line manager responsible for developing tax office associates, delivering an outstanding client experience, and achieving office growth objectives.

The Community You Will Join: H&R Block is committed to a Connected Culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team.

• Provide leadership and development for tax office associates to deliver high-quality client service and meet office growth objectives.
• Lead daily activities to ensure work is completed on time, with attention to quality standards, priorities, and overall goals.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules, ensure accurate timekeeping, and manage overtime.
• Recruit and interview candidates for tax office associate positions in collaboration with leadership.
• Serve as the point of contact for onsite escalated client service concerns and resolve conflicts to maintain client satisfaction.
• Prepare tax returns as required and develop knowledge of tax topics and products to serve as a resource for associates.
• Partner with the District General Manager to develop and implement office-level growth plans and support local partnerships and community involvement.
• Conduct timely performance reviews and address performance concerns in partnership with the appropriate HR resources.

• Prior experience in customer service, shift leadership, or a similar role; experience supervising or managing people.
• Demonstrated ability to work independently with minimal supervision and be a self-starter.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent (or higher).

• Wellbeing program and resources to support health and financial wellness.
• Employee Assistance Program with Health Advocate.
• Neurodiversity and caregiver support; various discounts on everyday items and services.
• Medical coverage, 401k, and Employee Stock Purchase Plan available with eligibility.
• Learn more at

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.