Translation Services Lead - Bilingual

Overview

Job Summary
:
The Translation Services Lead – Bilingual is responsible for coordinating the translation of member health care and insurance materials from English to threshold languages. Responsibilities include coordinating internal and external translator resources to meet deadlines; collaborating with a multidisciplinary team to ensure translation products meet accuracy and quality standards; and ongoing management of the translation management system (TMS), computer-aided translation (CAT) software tools, and related databases.

This position helps promote, maintain and improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon. The role is accountable for the on-time coordination of translation deliverables requested by Member Engagement leadership and/or required by state and federal regulations.

Estimated Hiring Range
: $58,725.00 - $71,775.00

Bonus Target
: SIP Target, 5% Annual

Eligibility
:
Current Care Oregon Employees:
Please use the internal Workday site to submit an application for this job.

Translation Services Coordination

• Oversee and coordinate translation project work of member materials from English to threshold languages and other languages as needed.
• Utilize TMS to communicate with translation staff and manage the workflow for all translation projects; coordinate translation service deliverables and request fulfillment from start to finish.
• Coordinate the distribution of work to translation staff, contractors, and on-call resources to ensure all translation project deadlines are met; monitor individual workloads.
• Coordinate with vendors, members, and the provider network to ensure translation of content is completed by established deadlines.
• Communicate project status and potential delays to requestors.
• In coordination with the Language Access Program Manager, provide onboarding and training support to on-call and contractor translators, monitor performance and adherence to applicable guidelines.
• Develop and verify specifications of translation work to be completed; track and report specification changes as needed.
• Track translation services budget and costs by monitoring volume and tracking changes over time; keep manager up to date.
• Monitor translation product quality assurance processes to ensure compliance standards are maintained.
• Collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality and branding standards are met.
• Utilize TMS to generate quality assessment reports to support the standards, including reading level requirements.
• Balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines.
• Provide assistance with direct translation services as needed.

Translation Program Coordination

• Work with manager to develop procedures and training materials for translators.
• Collaborate with translators to develop and maintain a comprehensive term base for each threshold language.
• Oversee and coordinate the relationships with translation agencies/vendors.
• Administer project financial records, generate Purchase Orders, process invoices, track staff hours and generate reports.
• Administer CAT and TMS software: (a) Ensure compliance with data and network security; (b) Communicate with account representatives and troubleshoot issues as needed; (c) Assist system users with access, training, and questions; (d) Create translation rules in coordination with language experts; ensure rules are followed; (e) Ensure resources are using all features, QA reports are generated, and issues are resolved for every project;
  
  (f) Manage licenses and users.
• Ensure quality assurance standards are met prior to delivery of projects: (a) Ensure best practices to accurately convey meaning and adhere to reading level requirements; (b) Ensure consistency with brand and style guidelines.
• Communicate with stakeholders within the organization and address evolving translation needs.
• Provide recommendations to improve the policy on translation services for Care Oregon as needed; update intranet and service…