More jobs:
Supervisor, Digital Service
Job in
Nevada, Story County, Iowa, 50201, USA
Listed on 2026-03-04
Listing for:
MTM
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Data Analyst, Data Science Manager
Job Description & How to Apply Below
Employer Industry: Contact Center Services
Why consider this job opportunity- Salary up to $70,000
- Health and life insurance plans, dental and vision coverage
- 401(k) with company match and paid time off
- Casual dress environment and maternity/paternity leave
- Opportunities for leadership mentoring and tuition reimbursement
- Engaging work focused on improving customer experiences through technology
- Oversee the performance and accuracy of digital agents in handling customer inquiries
- Monitor and analyze interactions to ensure alignment with service standards
- Collaborate with internal teams to refine workflows and improve digital agent responses
- Provide insights and recommendations based on performance monitoring and customer feedback
- Assist in training human agents on effective collaboration with digital agents
- High School Diploma or GED
- Bachelor’s Degree in Statistics, Mathematics, Data Science, Computer Science, or related field, or equivalent relevant work experience
- 2+ years of experience in a contact center or customer service environment
- Minimum of one year of experience identifying trends and anomalies within data
- Experience with quality monitoring and/or auditing chats or calls
- Hands-on experience with generative AI, large language models, and/or agentic systems
- Familiarity with data analytics and AI-driven automation
- Prior exposure to process improvement, knowledge management, or content development
- Demonstrated ability to communicate complex information clearly to various audiences
- Strong analytical thinking and curiosity about systems and processes
#Contact Center #Customer Service #Digital Agents #AI #Career Opportunity #Competitive Pay
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