Client Support Specialist; Zoho Desk Proficient

Join us in Turning
Challenges into Solutions.

We’re growing our team and always looking for fearless doers with a passion for driving client success by pushing the boundaries of what’s possible.

Important Scam Alert: NEXGEN does not conduct in-person recruiting by tabling at universities or any public locations, and we never ask candidates to transfer money via Cash App or any other method. The only legitimate open positions are those listed below on this official careers page.

If you’ve encountered a suspicious offer claiming to be from NEXGEN Asset Management, we recommend reporting it to your university’s career center as well as local authorities, or the FTC .gov. We’re sorry for any inconvenience or concern this has caused—your safety and trust are important to us.

NEXGEN

What’s the best thing about working at NEXGEN? That’s easy, it’s the people (but the free snacks in the kitchen aren’t too shabby either). At NEXGEN, our employees are our greatest asset. We value every member of our team, equipping them with the tools to grow professionally and thrive in a fun and dynamic work environment. We work hard and play hard, knowing a strong work-life balance is key to success.

• A family-driven culture and collaborative community.
• A fun and flexible work (in a dog-friendly office).
• Competitive salaries and excellent benefits.
• Do the right thing and don’t be afraid to take smart risks.

Now that we’ve piqued your interest, go ahead and check out our available positions.

Client Success Department At NEXGEN Asset Management

Accepted States: California, Colorado, Florida, Iowa, Louisiana, Nevada, North Carolina, Oregon, and Washington

Employment Type: Full-time

About NEXGEN Asset Management: NEXGEN Asset Management is the industry-leading Enterprise Asset Management (EAM) software that combines a robust Computerized Maintenance Management System (CMMS) with advanced asset management planning tools. Backed by over 25 years of expertise, our web-based software supports comprehensive asset management programs, empowering organizations in utilities, facilities, manufacturing, fleet management, and to maximize operational efficiency, predict risks, and drive strategic capital planning with future-forward insights powered by NAMI AI.

Salary & Compensation:

• Compensation is based on experience and role alignment
• Medical Benefits

About the Role:

We are seeking a detail-oriented and customer-focused Client Support Specialist to join our team. This role is ideal for someone who thrives on providing exceptional client experiences, enjoys problem-solving, and is highly proficient in Zoho Desk
. You will serve as a key point of contact for our clients, ensuring timely, accurate, and professional support across all communication channels.

Key Responsibilities:

• Manage and respond to client inquiries via Zoho Desk (email, chat, phone, and tickets)
• Maintain, update, and resolve support tickets efficiently while meeting SLA standards
• Use Zoho Desk features such as workflows, automations, macros, and knowledge base tools to streamline support processes
• Troubleshoot client issues and provide clear, solution-focused responses
• Escalate complex issues to internal teams while maintaining client communication
• Document recurring issues and contribute to internal and client-facing knowledge bases
• Maintain accurate client records and interaction histories within Zoho Desk
• Deliver a consistently positive, professional, and empathetic client experience

Required Qualifications:

• Proven experience in a client support or customer service role
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple tickets and priorities in a fast-paced environment
• Customer-first mindset with strong problem-solving abilities

Preferred Qualifications:

• Experience with other Zoho products (CRM, Analytics, Projects, etc.)
• Familiarity with SaaS, service-based businesses, or technical support environments
• Experience working remotely or with distributed teams
• Strong proficiency in Zoho Desk

What We Offer:

• Competitive annual salary of $70,000…