Data Governance Lead

Enterprise Operations is a dynamic organization which supports not only John Hancock customers, but also many cross‑functional departments within the US Division and Global space. The Data Governance Lead is responsible for the operation of the data governance practice and its implementation, ensuring data is well‑organized, safe, accessible, and valuable.

• Act as advocate for all data domains and information used by US Operations to maintain accuracy and ensure proper utilization.
• Inventory and prioritize data assets, coordinating with Operations Leadership and other the Global Data Governance structure.
• Develop comprehensive understanding of data flow from both business and systematic perspective to ensure integrity of that flow is maintained.
• Act as intermediary to ensure alignment between Global Data Governance, Global operations and US Operation and IT Segments regarding data standards, roadmaps, and prioritization of initiatives.
• Capture, define, describe Business terms, Classifications, and Business Rules.
• Support Technical Data Custodians and data analysts in decomposing business rules into data quality rules, and creating data catalogues and lineage as data is implemented.
• Ensure that data quality levels are assessed for all our prioritized critical data elements, and that data quality remediation is implemented when needed.
• Ensure all key data risks are well understood and mitigated appropriately, working effectively with the Data Protection, IT Security, Risk, Data Architecture and Data Management functions including ensuring regulatory compliance.
• Navigate meetings of various stakeholders and preferences to ensure a unified approach and ultimate execution of the deliverable.
• Provide effective and concise communication with stakeholders, management, and business partners.
• Measure and communicate results and tie them back to key performance metrics, such as Service Level timings, budgets or Key Results based on Value Stream metrics.
• Responsible for directing activities of other team members depending on project initiatives.

• Bachelor’s degree or equivalent business experience.
• 5-7 years of business experience including progressive business analysis experience.
• Strong presentation and communications skills; able to articulate business cases clearly, concisely, and effectively to audiences of various levels.
• Strong facilitation skills and ability to drive toward unified team consensus.
• Ability to build effective business relationships with key stakeholders and business management.
• Comprehensive knowledge of industry including product development, distribution, customer and administration services and regulatory structure.
• Progressive business analysis and/or project management experience supporting significant business initiatives.
• Experience in financial services/insurance industry.
• Able to translate issues and problems into effective business solutions and drive them to successful outcomes.
• Ability to handle multiple demands and competing priorities of various large initiatives running concurrently.
• Ability to take initiative, work independently, and learn/assimilate information quickly.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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