More jobs:
Support Specialist
Job in
Grimes, Polk County, Iowa, 50111, USA
Listed on 2026-01-12
Listing for:
Hy-Vee, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Support Specialist
Hy‑Vee, Inc. – Technology & Innovation Center, Grimes, IA
This role is part of the Information Technology Department. The Support Services Specialist provides first‑tier troubleshooting for software, hardware, network technologies, and enterprise applications across Hy‑Vee’s retail and corporate facilities.
Responsibilities- Provide excellent customer support for computers, printers, mobile devices, POS equipment, and other peripherals.
- Troubleshoot and resolve first‑tier issues related to hardware, software, networks, and enterprise applications.
- Log, track, and document support tickets in the IT service management system.
- Escalate issues to analysts or higher‑level technical teams when necessary.
- Assist with software installations, updates, and basic configuration tasks.
- Support users with account provisioning, password resets, and access‑related inquiries.
- Perform occasional onsite visits for installations, hardware deployments, and troubleshooting.
- Participate in overnight, weekend, or on‑call rotations as assigned.
- Identify recurring issues, recommend improvements, and contribute to knowledge base articles.
- Follow established IT procedures and security best practices.
- Collaborate with team members to support new technology rollouts and ongoing IT initiatives.
- High School or equivalent; one year or more of additional schooling with emphasis in computers is beneficial.
- Over six months up to one year of similar or related work experience in technical support or a technology‑focused role.
- Additional education or coursework in IT, computer science, or related areas.
- Familiarity with Windows operating systems, basic networking concepts, and troubleshooting methodology.
- Experience with ticketing systems or help desk environments.
- Strong communication skills and the ability to explain technical concepts to non‑technical users.
- Desire to learn new technologies and grow within the IT field.
- Must be able to lift up to 20 pounds occasionally, 10 pounds frequently, and a negligible amount constantly.
- Must have visual acuity of
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