Universal Banker- Reinbeck, IA

Job Duties and Responsibilities

The Universal Banker provides personalized banking services by performing all teller functions as well as the opening and servicing of deposit accounts and referring other products and services to appropriate banking personnel.

This position would act as either a client service associate or a personal banker when needed.

• Pulls and balances a teller drawer daily, balances the vault, coin machine, and ATM.
• Responsible for the completion of batching and scanning of teller work through the Branch Capture System.
• Processes customer transactions with accuracy and professionalism, while keeping a high level of customer service.
• Answers complex client inquiries regarding interest rates, service charges, and account transactions while complying with disclosure requirements, regulations, and consumer privacy policies.
• Accurately opens all consumer deposit accounts.
• Cross sells to referral partners when appropriate; completes client follow ups as needed.
• Answers calls, takes messages, provides clients with accurate information, and directs client questions when appropriate.
• Serves as a resource for training.
• Complies with internal controls, operational procedures and risk management policies.
• Travel may be required for this position, so a valid driver’s license is required.

• High school diploma or equivalent required.
• Excellent customer service skills.
• Strong organizational skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of banking products.
• Ability to cross-sell.
• Strong math skills.
• High degree of accuracy.

• Excellent customer service skills.
• Strong organizational skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of banking products.
• Ability to cross-sell.
• Strong math skills.
• High degree of accuracy.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.