Operating Risk Amended Return Representative - Paycor

Overview

This role will work with tax agencies to ensure filings and payments are remitted timely from Paycor systems to the agency systems. To accomplish these goals, this role will need to understand the different aspects of the tax filing and payment process. They will identify compliance issues and data discrepancies and work with internal partners to get the issue rectified for timely remittance of returns and payments.

Please note - this role will support our Paycor Tax Team.

• Assist with preparation and filing of tax returns.
• Update client information including account numbers, changes, and similar data.
• Processing daily tax work for active and lost clients.
• Resolve client questions expediently with a high level of service and communicate with them regarding tax activity, prior quarter balancing issues, amended returns and tax jurisdiction correspondences.
• Follow up on tax issues to assure problem has been resolved and client or specialist communication/update has occurred.
• Communicate with clients for issues regarding tax jurisdiction correspondences.
• Communicate with internal and external customers regarding tax inquiries.
• Process tax adjustments.
• Maintain and update work cases in Salesforce including progress and communication to customers.
• Set a positive work example for peers and influence a working environment that is energized and consistently demonstrates the Paycor service commitment.

• 1 year of prior Accounting, Business or Paycor experience preferred.
• 2+ year of Payroll/ Tax experience preferred.
• Detail oriented, strong organizational, problem‑solving, and analytical proven skills.
• Must be able to work in a team environment, as well as independently.
• Proven ability to work in a fast‑paced and high‑volume environment.
• Ability to interface with multiple departments, multi‑task, and work independently.
• Strong interpersonal, verbal, and written communication skills.
• Excellent understanding of Microsoft Office, including Outlook, and Excel.
• Adherence to schedule and role assignments to ensure timely responses.

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $22.18 - $34.86 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

• We value your well-being:
  We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time:
  From paid time off to company holidays, culture days, and comprehensive work‑life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development:
  Our award‑winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective:
  Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities:
  We offer paid time off for volunteerism and promote many company‑wide and local initiatives that benefit organizations you care about.
• Note:
  
  The benefits described apply to full‑time employees. Benefits for part‑time, contract, and intern roles may vary.

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.