Customer Service Representative

Orange City
122 Central Ave NW
Orange City, IA 51041, USA

Are you looking for a position with a company where you can make a difference?

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become.

We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Required for this position:
Excellent customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

• High school diploma or equivalent
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems
  
  Gc and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team‑oriented and the ability to work collaboratively across all levels of the organization
• Service‑oriented, polite, and respectful
• Advanced problem‑solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

Extended business hours until 5:30 pm on weekdays and some Saturdays.

We offer a comprehensive benefit package to our employees, including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time‑tested principles of integrity, honor, open‑mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 180ceeds, the Great Depression, two World Wars, and the farm crisis—and emerge as the region’s most established and trustworthy locally owned bank.

We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time‑tested principles remain. To this day, we believe that doing whatünde right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, affirmative action employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

Equal
* Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.