CSR & Personal Banker

Description

The primary duties of the CSR & Personal Banker position is to perform a variety of basic and advanced financial transactions including, but not limited to:

• Receive and process all customer transactions and requests for service within all retail functions. Address customer questions quickly and efficiently.
• Greet, direct and assist walk-in customers, vendors, etc. Answer phones, route calls and inquiries to appropriate staff, respond to questions, etc.
• Maintain and verify adequate working funds within normal level of variances. Count, wrap, and bag coins.
• Open, maintain and close various types of deposit accounts. Serve as escalation point and resolve issues related to customer accounts.

A two-year degree in finance, business or related field is preferred. Will consider experience in lieu of education. Two or more years of banking or related experience is preferred.

• Ability to manage multiple tasks in a fast-paced work environment.
• Ability to analyze problems, identify workable solutions and select the appropriate course of action in an unbiased manner.
• Advanced customer relationship skills.
• Superior organizational skills.
• Strong written and verbal communication skills.
• Strong math and analytical skills.
• Ability to collaborate with peers and management in a professional manner.