Ticket Office Supervisor

Ticket Office Supervisor at Treasure Island Hotel & Casino

Las Vegas, NV $70,000.00-$

• Supervises assigned operational functions while being consistent with the property’s strategic plan and vision.
• Ensure smooth and efficient ticket office operations.
• Provides work direction and motivates employees.
• Supervises sales operations, including maintenance of property specific shows and events.
• Answers multi-line phones and makes reservations as needed.
• Occasionally assists guests at the counter to help control traffic flow.
• Weekly group reservations follow-up, including assisting with payments paid and credited.
• Assisting accounts receivables with disputes, including researching all avenues possible to prevent revenue loss.
• Responsible for all needed daily reports for both individual cashiers, and the department as a whole.
• Must deal directly with guests to settle any disputes or inconveniencing issues they might be encountered.
• Responsible for inputting all casino marketing reservations for property specific show.
• Responsible for inputting all wholesale reservations for property specific show.
• Manages multiple blocks for wholesalers, producers, and casino on a daily basis.
• Creation of department specific forms.
• Creation and maintenance of department specific spreadsheets.
• Maintaining employee files, including disciplinary and commendation issues, timekeeping forms, etc.
• Involved in the ongoing training of all employees.
• Verifying payroll reports on a weekly basis.
• Assisting the ticket office director as needed.
• Performing all other job related duties.

• 2 years’ previous ticket office experience preferred.
• 2 years of customer service experience preferred.
• Previous supervisory experience preferred.
• Knowledge of computers and employee relations practices preferred.
• Knowledge in accounting principles such as reconciliation practices preferred.
• Professional appearance and demeanor a must.
• High school diploma required.

Mid-Senior level

Full-time

Administrative

Hospitality