Order Fulfillment Specialist

About Epiroc

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment, and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden, and we have around 18,000 passionate employees supporting and collaborating with customers in more than 150 countries. Learn more at

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility – including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long‑term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

The Order Fulfillment Representative is the customer relationship expert within the Supply Chain organization responsible for upselling and maximizing customer satisfaction. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

Elko, NV / Denver, CO

Elko, NV (Onsite) / Denver, CO (Hybrid)

• Respond to inquiries about stock balance, pricing, lead time, delivery, parts information, specifications, and availability
• Answer e‑mails and Service Cloud cases, occasionally backing up answering telephone calls
• Create quotes, sales orders, return merchandise authorizations (RMAs), proposals, invoices, and new accounts
• Assist in investigating issues relating to inventory, pricing, deliveries, returns, credits and technical issues
• Track incoming shipments and backorders, providing a weekly backorder report to customers with relevant information regarding the status of their orders
• Run a monthly Shipped In Full/On Time (SIFOT) report for customers and provide back pertinent information to the sales team
• Attend weekly customer meetings and provide feedback on status of orders
• Always maintain a courteous and professional demeanor and communication with customers and internal staff
• Participate in employee development programs including product and application training, business and personal development opportunities

• Analytical, data driven, comfortable working in Excel for most of the day
• Capable of adjusting approach and workload to meet organizational and customer needs as they shift
• Collaborative mindset with a strong focus on teamwork
• Dedicated to creating meaningful, positive customer experiences, providing timely, attentive, and high‑quality service

• High school diploma or equivalent education is required
• At least three years of experience performing analytical tasks within a supply chain environment
• Proficiency in MS Office Suite, especially Word, Excel (moderate to advanced level) and Outlook
• Exceptional verbal and written communication skills
• Must be self‑motivated, detail oriented and highly organized
• Requires reliable in‑office attendance five days a week, fulfilling a 40‑hour work week
• Ability to work on‑call hours per business needs required

Responsible for meeting the objectives of our ISO programs. When there are any questions regarding these programs, they shall be directed to your supervisor/manager or the facility ISO representative. Supervisors and managers are responsible for communicating policy and objectives of ISO programs to their employees.

Employment at Epiroc is “at‑will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not…