Service Advisor

Join to apply for the Service Advisor role at Parks Marina
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Job Title:

Service Advisor
Department:
Service

Reports To:

Operations Manager and Ownership
FLSA Status:
Non-Exempt
Job Type: Full-Time, In Person, at Okoboji, Iowa

• Act as the first point of contact for customers requiring service, repairs, or maintenance.
• Listen to customer concerns, document symptoms or requests accurately, and translate them into clear work orders.
• Provide cost estimates, explain service recommendations, and obtain customer approval prior to work.
• Communicate with customers throughout the service process, providing timely updates on repair status, costs, and completion timelines.
• Ensure all customer interactions reflect Parks Marina’s standards of professionalism and service quality.

• Create, process, and close work orders with accuracy and attention to detail.
• Record labor, parts, and materials in the service management system.
• Coordinate with the Parts Department to verify parts availability and order necessary items for jobs.
• Assist the Service Manager with warranty submissions, documentation, and claims tracking as needed.
• Review service tickets for accuracy before billing, ensuring prompt and proper invoicing.

• Schedule service appointments and coordinate technician assignments to optimize productivity.
• Communicate effectively with technicians to ensure accurate job documentation and smooth workflow.
• Support the Service Manager in maintaining shop organization, efficiency, and customer satisfaction.
• Help identify opportunities to improve service department processes and customer experience.

• Previous experience in a service-related environment (marine, automotive, RV, or similar) strongly preferred.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Basic knowledge of mechanical systems or service processes (marine industry experience a plus).
• Excellent organizational skills and attention to detail.
• Proficiency with computers, service management systems, and Microsoft Office tools.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• High level of professionalism, integrity, and teamwork.

• Work is performed primarily indoors in a service office/shop environment with some exposure to outdoor marina facilities.
• Must be able to move around boats, docks, and service areas to inspect jobs as needed.
• Ability to lift up to 25 lbs occasionally.
• Must be comfortable working around water, boats, and mechanical equipment.

• Ensure timely and accurate creation and processing of all work orders.
• Provide clear, professional communication to customers at every stage of the service process.
• Support efficient scheduling and workflow across the Service Department.
• Collaborate effectively with technicians, parts personnel, and management.
• Contribute to high levels of customer satisfaction and repeat business through exceptional service.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Maritime Transportation