Teller, Customer Service​/HelpDesk

Overview

Teller I role at Central Bank

Position summary and essential duties are provided to deliver exceptional customer service by efficiently processing financial transactions and maintaining compliance with Bank policies and procedures. This role supports customer experience by providing prompt, accurate, and courteous service while identifying opportunities to refer customers to appropriate banking products or services.

• Transaction Processing & Customer Service:
  Portray a positive company image through professional and friendly customer interactions; listen actively to customer inquiries to determine appropriate service actions; accurately process a variety of customer transactions, issuing receipts and maintaining detailed records; cash checks and pay out funds after verifying signatures, balances, and other account information; maintain daily balancing of cash drawer using counting machines or manual verification;
  
  receive and count daily inventories of cash and drafts; order cash as needed to meet branch demand; monitor vault and ATM balances to ensure accuracy and security; explain and promote Bank products and services tailored to individual customer needs; identify opportunities to refer customers for additional financial services and products.
• Operational Support:
  Perform special customer services in accordance with Bank policies; count, verify, and post armored car deposits; identify and resolve discrepancies or errors in transactions or accounts; arrange currency and coin in drawers according to denomination; compose and mail customer correspondence regarding account discrepancies and unpaid items.
• Additional Responsibilities:
  Perform other related duties and responsibilities as assigned by management.

• Education & Experience
• High School Diploma or equivalency preferred
• Minimum of two (2) years of experience in customer service/cash handling

Central Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, protected veteran status, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

• Seniority level:
  Entry level

• Full-time

• Finance and Sales

• Banking