Client Onboarding Specialist

The Client Onboarding Specialist plays a critical role in ensuring a seamless and welcoming experience for our clients as they join our firm, handling paperwork, account setup, and the efficient tracking of asset transfers. The Client Onboarding Specialist is the initial point of contact on the Client Servicing Team for new clients, guiding them through the onboarding process with expertise and care.

• Client Engagement: Act as the primary point of contact for new clients during the onboarding process, offering exceptional service and guidance throughout.
• Document Management: Assist clients with completing necessary paperwork, including account applications, beneficiary designations, and other relevant documents. Ensure all forms are accurately completed and submitted in a timely manner.
• Account Setup: Coordinate the setup of client accounts, including brokerage, retirement, and investment accounts, in compliance with industry regulations and internal procedures.
• Transfer Coordination: Facilitate the transfer of assets from clients' previous financial institutions and track the progress to ensure a smooth transition and timely completion.
• Client
  
  Education:
  
  Provide clients with information about our services, account features, and investment options, addressing any questions or concerns they may have during the onboarding process.
• Compliance: Ensure all onboarding procedures adhere to industry regulations and internal compliance standards, maintaining accurate records of client interactions and documentation.
• Cross‑Team
  
  Collaboration:
  
  Collaborate with Retirement Planners and the Client Servicing Team to streamline the onboarding process and resolve any issues that may arise.
• Team Support: Assist the Client Servicing Team in achieving shared goals and responsibilities.

• Commitment to excellence
• Accuracy
• Dependability
• Interpersonal people skills
• Superb customer care and support
• Commitment to learning and professional development
• Willingness to complete licensing requirements (Health and Life Insurance licensing and Series 65 securities license)

Location:

Grimes, IA Salary: $50,000.00–$62,000.00

Employment type:

Full‑time Seniority level:
Entry level Job function:
Customer Service