Child & Family Services Case Manager

Child & Family Services Case Manager

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Child Protective Services, is seeking a Child & Family Services Case Manager to join our team. This position is located in Osceola.

Make a Lasting Impact:
Child & Family Services Case Manager. Are you someone who believes in the power of connection, healing, and long-term support? As a Child & Family Services Case Manager, you’ll walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together.

• Coordinate services and resources tailored to each family’s needs
• Monitor progress and celebrate milestones, big and small
• Support permanency planning to ensure children have stable, loving homes
• Advocate for families through collaboration with service providers and legal partners
• Help address underlying issues and promote reunification whenever possible

• Engagement and advocacy
• Crisis management
• Oral and written communication skills
• Observational, critical thinking and analytical skills
• Prioritization and time management

• Assess risk and safety factors affecting children and families in a variety of settings
• Schedule and conduct monthly in-home visits with parents and children
• Complete timely and accurate documentation, including case notes and court reports
• Attend court hearings and testify as required
• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
• Manage a diverse and dynamic caseload with flexibility and analytical reasoning

• Full-time, Monday-Friday, 8:00 AM-4:30 PM
• Telework may be an option upon successful completion of the six-month probationary period
• Mileage is paid at $0.50/mile travelled according to Iowa State Accounting Procedures
• Valid driver’s license is required
• Background checks – applicants will be required to complete a background check to be considered for this position

• Health, Dental, and Vision Coverage
• Paid Time Off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year)
• Retirement Plans: IPERS, RIC, and Employer Sponsored Retirement Plan
• Flexible Spending Accounts for medical and dependent care expenses
• Life insurance and free long-term disability insurance
• Employee Assistance Program
• Employee Discount Programs

For more information on this and other positions within Child Protective Services, click on the CPS Career Page Link.

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer. HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities, and veterans are encouraged to apply. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees.

• Graduation from an accredited four-year college or university
• OR the equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems
• OR an equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year of the required education, up to a maximum substitution of four years