BA Multi-Unit Team Leader

As a Multi-Unit Team Leader at a Block Advisors office, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (clients, revenue and earnings) for three offices. Prior tax preparation experience is not required.

• Start a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time (evening and weekend hours as needed); after tax season, work a reduced schedule May through December and may apply for advancement opportunities.
• Lead and develop associates; deliver excellent client experiences; achieve office growth targets for three offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets; develop local partnerships and manage office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center.
• Foster an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create staff work schedules across all offices; ensure accurate timekeeping and labor management for associates.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience, with the ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and leading toward a growth culture.
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset to understand and exceed client needs.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we believe in and invest in our people by committing to their total well-being. Our benefits help associates plan for their health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan.
• Check all available benefits at

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Eligible associates may participate in incentive plans and employee benefits as described.

Pay Range
$15.00 - $40.00/Hr.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Research, Analyst, and Information Technology
• Industries:
  Retail