Customer Success Manager; Logistics

About Us: Portcast is a venture-backed startup that predicts global trade flows to help logistics and shipping companies become more resilient and profitable. We are a predictive analytics company offering a fast-paced, innovative environment where you will be empowered to drive value for our clients, collaborating closely to align our AI-powered insights with their business goals. We are customer‑obsessed and are constantly working to provide our clients access to actionable and insightful data to build resilient supply chains.

Based in Singapore and backed by leading VCs and senior industry advisors, Portcast is a team of tech and industry talent building a game‑changing product for the logistics and shipping industry.

We’re looking for our 3rd Customer Success Manager to join our fully remote team. is a commercial‑facing role where you’ll own a portfolio of customers end‑to‑end, from onboarding and adoption through expansion and retention.

At the core of this role is driving actionability. You will help customers turn data into decisions and decisions into measurable business impact. You’ll also identify and lead expansion opportunities where we’re clearly delivering value, and you’ll partner closely with Sales and Product to scale what works.

This is a high‑impact role for someone who enjoys owning outcomes, influencing product direction, and balancing customer success with commercial growth.

• Expansion of existing accounts through a deep understanding of customer needs, identifying opportunities for growth, and consistently delivering value to drive satisfaction and retention.
• Collaboration with the Sales team to convert trial users into long‑term clients, establishing a consistent stream of paid trials and successful conversions.
• Customers deeply adopt Portcast with measurable outcomes, while providing strong feedback loops that help shape our product roadmap and improve product‑market fit.
• Building and maintaining strong, strategic relationships with clients to position Portcast as an essential partner, ensuring high levels of customer advocacy and positive feedback.

• Own the full customer lifecycle, from onboarding to renewal, ensuring a smooth, positive, and impactful experience.
• Serve as a trusted advisor to our clients, aligning Portcast’s solutions with their strategic goals and addressing their unique challenges.
• Identify and execute expansion opportunities (upsell, cross‑sell, increased usage, new teams, new regions) by deeply understanding customer goals, pain points, and internal decision processes.
• Partner closely with Sales on trial conversion and commercial conversations, ensuring smooth handovers, strong engagement, and high conversion rates.
• Collaborate with cross‑functional teams, including product and engineering, to communicate customer feedback and influence improvements that enhance Portcast’s value proposition.
• Develop and execute tailored success plans for each client, conducting regular check‑ins, Quarterly Business Reviews (QBRs), and strategic sessions to drive adoption and satisfaction.
• Analyze customer data and metrics to provide actionable insights, continuously refining the client journey for optimal impact.
• Create and refine processes that streamline the customer journey, making it frictionless, value‑driven, and measurable.
• Implement engagement strategies to drive customer retention and satisfaction, ensuring clients remain long‑term advocates of Portcast.

• A Bachelor’s Degree or equivalent, ideally with specialization in either Logistics, Maritime, Business, Marketing, Engineering, Computer Science, or related disciplines.
• Solid & strong experience in a commercial role (Customer Success/Account Management or Sales) within the logistics industry or logistics technology space.
• Strong familiarity with freight forwarding and global logistics workflows, and the ability to confidently engage customers across operations and commercial stakeholders.
• Demonstrated success in driving account expansion, including upsell and cross‑sell conversations, and consistently delivering…