Inside Sales Representative - Discrete

Be among the first 25 applicants.

• Work to meet all established Key Performance Indicators (KPI’s)
• Meet sales and gross profit percentage targets for assigned books of business.
• Follow company guidelines to establish selling prices and profit margins.
• Actively research profitability concerns.
• Meet objectives related to customer acquisition and activation.
• Always represent the company professionally and courteously.
• Moderate/Expert technical understanding of fasteners & industrial hardware required.
• Work to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting.
• Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.
• Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
• Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
• Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes.
• Effective management of all customers’ master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry, etc.).
• Proactively drive account management while executing tasks to support the sales process and move opportunities forward.
• Collaborate professionally with cross‑functional teams to identify and resolve customer issues.
• Manage customer portals for demand, quote requests, and corrective actions.
• Maintain and build customer relationships to become trusted consultative advisors.
• Excellent judgement and decision‑making skills.
• Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
• Proactively contact customers to assist with upcoming requirements.
• Be able to learn ways with Wurth training to read and decipher customer prints and drawings.
• Provide leadership for recommending and identifying internal process improvements.
• Respond timely to requests via all modes of communication (IE: phone, fax, email or chat).
• Perform other duties, as assigned.

• Bachelor’s Degree Preferred. High school diploma/GED
• Minimum 3‑5 years’ customer service/inside sales or related experience is required.
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
• Advanced Excel skills.
• SAP & P21 skills/experience are advantageous.
• Must be able to read, analyze and understand customer purchase orders, drawings and vendor‑supplied reference material.
• Experience in sourcing and procuring industrial hardware.
• Ability to analyze data to make decisions and impact on the customer.
• Upsell products and services.
• Ability to supply customers with professional written, computer‑generated or verbal quotations and recommendations.
• Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
• Ability to establish credibility, respect and trust from internal colleagues and external customers.
• Ability to keep employees motivated, create a team environment and resolve conflict.
• Must occasionally lift, carry or move up to 25 lbs.

Mid‑Senior level

Full‑time

Sales and Business Development

Transportation, Logistics, Supply Chain and Storage