Associate Sales Manager

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What makes Underground Printing (UGP) unique is delivering the best customer experience through t-shirts and more! UGP has experienced rapid growth, ranking in the Inc. 5000 fastest growing companies for five consecutive years. We produce the majority of our printed apparel in our production facility in Michigan, with 172,000 SF of screen‑printing and embroidery production and over 300 employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers.

UGP serves both B2C and B2B customers such as non‑profits, retailers, universities and brands/licensors through our store and office locations across the United States.

• Promote UGP’s core values; show up, work hard, be respectful and honest, strive for excellence, do what you say, and promote DEI.
• Convert quotes into sales.
• Communicate sales information to the Sales Manager in a timely manner.
• Adhere to the Digital Code of Conduct.
• Provide constructive feedback to effect change.
• Actively participate in one‑on‑one weekly meetings with the Sales Manager.
• Assist with coverage when other UGP team members are unavailable, primarily email and phone coverage, and occasionally travel to another UGP location.
• Ensure customers have the best experience and outcome possible.
• Engage with local businesses and community members at events such as Downtown Association meetings, networking groups, and chamber of commerce meetings.
• Communicate with customers via phone, email, or in person to determine their needs, focusing on the customer’s preferences(contact details).
• Generate and relay ideas for sales and marketing tools to the Sales Manager.
• Collaborate with the Sales Manager to engage with customers and drive sales at events and local opportunities.
• Participate in social media to promote the specific store location and UGP overall.

• Metrics on the Sales L10 Scorecard vs. Goal as set by the Sales Team.
• Increase year‑over‑year custom sales each year.
• Customer feedback rating of at least 90%.

• Candidates should have a degree from a 4‑year college or university.
• Excellent writing and oral communication skills.
• Previous sales experience.
• Very strong typing speed and accuracy.
• Highly advanced organizational skills.
• Proficiency with Gmail and its applications, cloud computing sites, and social media.
• Prior management experience is preferred.

$20/hour

• Full‑time, hourly position with paid time off & holidays. Eligible for 401(k) plan with 4% employer matching. All full‑time team members eligible for 40% discount. Health, dental, and vision insurance offered to all full‑time team members, with various employer‑contributed PPO medical insurance plan options through Blue Cross Blue Shield, Delta Dental, and Eye Med.

UGP participates in E‑Verify, confirming new hires’ eligibility to work in the United States. UGP is committed to ensuring all employees are treated fairly and equitably, regardless of immigration status.