Associate Sales Manager

Overview

Underground Printing (UGP) delivers the best customer experience through t-shirts and more. UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 5 years in a row. We produce most of our printed apparel in our Michigan production facility with 172,000 SF of screen printing and embroidery production and over 300 employees. We serve both B2C and B2B customers such as non-profits, retailers, and universities through our stores and office locations across the United States.

We help brands and licensors sell online as well. UGP is seeking a dynamic Associate Sales Manager who thrives in a fast-paced environment. The Associate Sales Manager will be a member of the Sales team, working alongside and reporting to the Sales Manager or Regional Sales Manager. This position is classified as in-person, hourly non-exempt. The schedule will be determined and may vary based on the needs of the business.

Possible future path for career advancement includes:
Sales Manager, Regional Sales Manager, National Sales Manager.

• Promote UGP core values; show up, work hard, be respectful and honest, strive for excellence, do what you say and promote DEI.
• Convert quotes to leads and sales.
• Communicate sales information to the Sales Manager in a timely manner.
• Adhere to the Digital Code of Conduct.
• Provide constructive feedback to affect change and be part of the change.
• Actively participate in 1-on-1 weekly meetings with the Sales Manager.
• Assist in coverage when other UGP team members are unavailable, including email and phone coverage; travel to another UGP location may be required.
• Ensure customers have the best experience and outcome possible.
• Engage with local business and community members and participate in local events (e.g., Downtown Association meetings, networking groups, chamber of commerce meetings).
• Communicate with customers via phone, email, or in person to determine needs and preferences.
• Contribute ideas for sales and marketing tools to the Sales Manager.
• Work with the Sales Manager to engage with customers and drive sales at events and local opportunities.
• Engage in social media to promote the specific store location and UGP overall.

• Metrics on the Sales L10 Scorecard vs. goal as set by the Sales Team.
• Increase year-over-year custom sales.
• Customer feedback rating of at least 90%.

• Candidates should have a degree from a 4-year college or university.
• Excellent writing and oral communication skills.
• Previous sales experience.
• Very strong in typing, speed and accuracy.
• Highly advanced organizational skills.
• Proficient with Gmail and its applications, cloud computing sites and social media.
• Prior management experience is preferred.

This is a full-time, hourly position with paid time off and paid holidays. Full-time team members are eligible to join our 401(k) plan with 4% employer matching. All team members are eligible for a 40% discount. UGP offers Health, Dental, and Vision Insurance to all full-time team members, including PPO medical plans through Blue Cross Blue Shield, dental through Delta Dental, and vision through Eye Med.

We participate in E-Verify; more information is available at E-Verify.gov. We are committed to treating all employees fairly and equitably, regardless of immigration status.