Senior Informational Technology Support Consultant - Learning Spaces Technology

Information Technology Services (ITS) at the University of Iowa is seeking a Senior Information Technology Support Consultant to serve as a key service manager within our Learning Spaces Technology (LST) team – the group responsible for strategy, standards, and support of audiovisual technology in more than 350 classrooms, conference rooms, and student computing spaces across campus.

LST partners with academic and administrative units to design, support, and evolve the technology that powers teaching, learning, and collaboration in physical campus spaces. LST sets standards, coordinates refresh cycles, manages technology changes, analyzes service data, and ensures an excellent customer experience.

This is not a technical, installation/programming role.

This is a service ownership role that ensures our learning space and conference room technologies meet the needs of our customers – technically, operationally, and experientially.

• Lead day-to-day service operations for classroom and conference room technologies, room schedulers, and computer labs.
• Define features sets, technology requirements, and facilitate development of standards for learning and collaboration spaces.
• Interface directly with faculty, staff, and campus partners to understand needs and improve services.
• Coordinate larger-scale technology projects, involving contributions from A/V integrators, network and computer technologists, systems administrators, and other valuable stakeholders and partners.
• Build trusted relationships that move projects forward effectively and collaboratively.
• Review tickets, incident trends, and service data to identify patterns and prioritize resources.
• Develop and oversee internal process documentation and public-facing help resources.

If you have strong background in technology and A/V, exceptional interpersonal skills, and the ability to bring technical teams together to move initiatives forward, we encourage you to apply.

There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.

This position is not eligible for University sponsorship for employment authorization.

This is a 100% onsite position.

For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell.

Required Qualifications:

• A bachelor’s degree in an appropriate discipline, or an equivalent combination of education and related experience.
• Professional support experience (typically 3-5 years or more) with conferencing/video conferencing technologies or closely related.
• Knowledge of a variety of A/V technologies and the integration of those technologies into an enterprise environment.
• Experience with technical project management, including a proven track record of initiating, managing, and completing technology projects, often with multiple stakeholders involved.
• Basic knowledge of Windows computers in an enterprise environment and other enterprise information technology.
• Experience working on and/or leading cross functional teams.
• Demonstrated ability to effectively build strong working relationships, both within the team and with other partners.
• Strong interpersonal skills with the ability to communicate effectively, both orally and in writing, with all levels of management and project teams members, including the ability to explain technical computing concepts to non-technical staff.
• Demonstrated experience developing documentation for technology solutions and services.
• Demonstrated ability to work independently with a strong focus on customer service.
• Strong technology troubleshooting skills, as well as experience developing testing plans to validate data and find resolutions to system-wide problems.
• Valid US driver’s license and ability to meet UI Fleet Safety requirements.
• Ability to occasionally move and transport technology equipment weighing up to 50 lbs.

Desirable

Qualifications:

• Experience implementing Microsoft Teams Rooms or other room-based meeting…